Our Privacy Promise
We promise to keep your personal data safe and private, not to sell your personal data, and to give you a simple way to view and manage your marketing and communication choices at any time.
This Policy & GDPR
Changes to this Policy
Information We Collect
Cartwright Fitness Limited will ensure that all personal data is processed lawfully, fairly and in a transparent manner. We only collect and store contact details provided by yourself for our own records, and for sending out order updates, news updates and direct marketing campaigns. This means that only personal data which is relevant for these purposes will be processed, and we will not collect or store any personal data which is not strictly required. All data will be given freely and with your expressed consent and will be accurate to our knowledge. There are two categories of information we collect: 1. The information you give to us a) Information necessary to process your order - We ask for this information when you place an order with us so that we can deliver the order, process payment and update you with any related delivery notifications i) Payment information - Payments are processed using our account at Stripe Inc. on their secure platform and will include the method, date and time, amount, card expiry date, billing postcode, your address and other related information. This information is required and necessary for the performance of our contract with you. We do not have sight of the card number or CVV code at any time, but this will be held securely by Stripe Inc who are audited and certified as a PCI Service Provider Level 1. ii) Address information - When you place an order, we use this information to process the delivery with our courier. Email and contact telephone numbers will be used to create delivery notifications and will be passed over to our chosen courier but for this means of delivery contact/tracking only and if necessary. iii) Communications - We may contact you via phone or email to update you on your order or tell you about any possible delays/order queries. This would be customer service related. Information you choose to give us - your name and email address when you sign up to our newsletter a) Newsletter emails - these will be sent out to you if you have registered an interest and have signed up for the service. Emails will contain news updates, blogs and direct marketing. You are given the opportunity to opt at any time or can contact us at [email protected]
How We Use This Information
We may use and disclose personal data only for the following purposes: 1. To communicate with customers and provide customer support. 2. To send you information and promotional material to you by email. You will only receive this information if you have positively opted in and you can stop receiving this content at any time. 3. To send you alerts and notifications by email based on transactions you make on the site - such as placing an order or leaving a review. 4. To charge and collect money from our customers. We use a third party (Stripe) for secure card payment processing, and we send billing information to them for processing orders and payments. We use third-party accounting systems (Quickbooks) to manage our financial accounts. We send them billing information for this purpose. We may send messages to you directly from Quickbooks email system.
Third Party Links
Who may see your data?
Transfers to third party processors and outside the EU
How long we may keep your data
We generally retain your information for as long as your account is active or as long as necessary to provide you with our service. We may also retain and use your information in order to comply with accounting policies.
Any More Questions?
We’re here to help.