We want to make sure customers are happy with their product and purchase. If your product is not what you expected, you can return it within 60 days of your order date, in its original packaging. We keep things simple because we know what it’s like to be in your shoes.
While it disappoints us to know that you are not completely satisfied, we will do everything we can to ensure you have a smooth return process. Below are the steps you need to follow to return an item:
Email [email protected] or call us on 0124 343106 to get a returns number. Before a return can be processed, we need to verify the order was made on cartwrightfitness.co.uk. If an order was made from a third-party, we could not guarantee the quality or condition of our products. We also need to confirm the item(s) being returned were purchased in the last 60 days. We have a generous return policy, but after 60 days all sales are final.
Re-package your return and include the original receipt. We ship every order with a receipt in the package. Write the return number on the original receipt, making sure to include it in the box with your item to be returned.
Ship the package back to the Cartwright Fitness Returns Department:
Cartwright Fitness Returns Department
106 Butterbache Road
Customers are responsible for shipping costs back to us. But, we will refund 100% of what you paid us to send out your order. We will not deduct any original shipping charges out of your refund.
Receiving your refund – We do not charge restocking fees. You will receive a full refund to the credit card or PayPal account used.
If your item(s) are damaged during shipping, missing, or incorrect; we must be notified within seven days to correct the issue.
Please call 01244 343106 or email [email protected] with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim.
Once the above is complete, we will give you a returns number. Upon receiving the returned item, we will then send a replacement product.
We cannot issue replacements without a returns number being assigned first. The sooner you notify us, the better. Our window for filing insurance claims is seven days. This means we are unable to refund or replace damaged or missing goods if notified after seven days.