Cartwright Fitness Limited will ensure that all personal data is processed lawfully, fairly and in a transparent manner. We only collect and store contact details provided by yourself for our own records, and for sending out order updates, news updates and direct marketing campaigns. This means that only personal data which is relevant for these purposes will be processed, and we will not collect or store any personal data which is not strictly required. All data will be given freely and with your expressed consent and will be accurate to our knowledge.
There are two categories of information we collect:
1. The information you give to us
a) Information necessary to process your order – We ask for this information when you place an order with us so that we can deliver the order, process payment and update you with any related delivery notifications
i) Payment information – Payments are processed using our account at Stripe Inc. on their secure platform and will include the method, date and time, amount, card expiry date, billing postcode, your address and other related information. This information is required and necessary for the performance of our contract with you. We do not have sight of the card number or CVV code at any time, but this will be held securely by Stripe Inc who are audited and certified as a PCI Service Provider Level 1.
ii) Address information – When you place an order, we use this information to process the delivery with our courier. Email and contact telephone numbers will be used to create delivery notifications and will be passed over to our chosen courier but for this means of delivery contact/tracking only and if necessary.
iii) Communications – We may contact you via phone or email to update you on your order or tell you about any possible delays/order queries. This would be customer service related.
- Information you choose to give us – your name and email address when you sign up to our newsletter
a) Newsletter emails – these will be sent out to you if you have registered an interest and have signed up for the service. Emails will contain news updates, blogs and direct marketing. You are given the opportunity to opt at any time or can contact us at [email protected]