If your item(s) are damaged during shipping, missing, or incorrect; we must be notified within seven days to correct the issue.
Please call 01244 343106 or email [email protected] with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim.
Once the above is complete, we will give you a returns number. Upon receiving the returned item, we will then send a replacement product.
We cannot issue replacements without a returns number being assigned first. The sooner you notify us, the better. Our window for filing insurance claims is seven days. This means we are unable to refund or replace damaged or missing goods if notified after seven days.