We know you have other choices when it comes to purchasing testing equipment. So why choose us over the competition? Well, don’t take it from us… listen to our other customers. We’re a small, family run business that will go out of its way to make sure you are satisfied. It’s a level of customer service that you won’t find at bigger online retailers. Here are some other reasons we think we’re pretty good…
NO HASSLE RETURNS
We want you to be happy no matter what; that’s why we offer a generous 30-day no hassle return policy. We’ll take your order back as long as the items are in like-new condition and have all the original packaging. Once we get the item back, we’ll refund 100% of the item price.
NO HASSLE EXCHANGES
Got the wrong product – no problem. Send the item back in new condition with all the packaging and we’ll process your transaction.
FAST & FREE SHIPPING
We know shipping is a huge factor in who you chose for your online retailer. That’s why we offer free shipping on all orders over £99. That’s our policy, 365 days a year. No coupons to use, no hoops to jump through, no restrictions. If you have more than £99 worth of products in your cart then you will qualify. For orders under £99, we charge a £4.60 flat shipping charge. Next day delivery is also available at a flat rate of £8.00.
SAME DAY SHIPPING
We know you want your item fast, so if you order before 2 pm GMT, it will go out the same day. Things get a little crazy around this time, but it’s worth it for us to get your items out a quick as possible.
FANTASTIC CUSTOMER SERVICE
We’ve been accused of providing exceptional customer service, and we’re OK with that. We are here Monday to Friday from 9 am – 5 pm to help you via the phone or email. We aim to answer all emails within one business day, and we will go out of our way to help you.
We use an SSL security certificate to keep you safe. That’s all just fancy talk to say you’re information is 100% secure with us. We do not store credit card numbers for your added safety.